When you go to Las Vegas or any other location famous for casinos, you will find loads of operators. Each one is different, but they have many things in common, including specific types of personnel. Besides dealers, all of these places will have hosts.
Casino hosts are people who have to take care of high rollers and regular gamblers. These people are usually responsible for loads of things, including the given player’s stay in the hotel.
Many people don’t realize how important it is to have a casino host, but these people can make a huge difference. In fact, the casino hosts are often a key reason why certain high rollers keep using a specific land-based operator.
Most gamblers know little about those places, so let’s see what a casino host does and why these people are so important to casino whales worldwide.
The Basics
The core role of a casino host is to welcome customers. In other words, they need to look good and be polite to all users, regardless if they are high rollers. With that said, a lot of casinos want their hosts to do more than that because they know their importance.
In addition to greeting people, most hosts also have the task of assisting casino cheetahs with what they need. They have to make sure these users have a sublime experience. In on other words, they must assist high rollers with all of their problems.
This may not sound that difficult, but being a people-pleaser is never easy. Casino hosts must be able to stay calm and communicate with many people. Alongside all of them, they have to be organized and keep an eye on many different details.
Reservations and Logistics
Apart from the general tasks mentioned earlier, some casino hosts have a lot of other things to focus on. High rollers who visit some of the biggest casinos in the world are usually wealthy individuals who want everything to be ready for them when they need it. Consequently, many casino hosts are responsible for making restaurant reservations or buying tickets for certain events, races, and more.
Alongside that, hosts in the casino must focus on the logistics and have to arrange transportation when needed. This probably seems easy, but it requires them to communicate with a lot of different people. As you can guess, many things can go wrong, but it’s up to the casino host to prevent this from happening. Failing to do that means that high rollers won’t have a good experience.
Speaking of organizing different things, many casino hosts are also responsible for hosting events and/or tournaments. This usually happens in some of the biggest Las Vegas and Macao casinos, but it’s also common in other parts of the world.
The Skills Needed to be a Casino Host
Since casino hosts are incredibly important for casino whales, casino owners are very careful when deciding who to hire. Not everyone can be a successful casino host because this person must meet certain criteria.
Perhaps the most important skill for a casino host is being a people-pleaser. This person has to like helping others and be good at it. Casino high rollers are not ordinary people, and most of them do not take no for an answer.
Considering the tons of people the casino host has to work with, this person also needs to be patient. Many things can and will go wrong, but the casino host must be able to react accordingly and stay calm under pressure. People who are impatient will have a really hard time adapting to this position.
Something that many people forget is that casino hosts also have to be good negotiators. Since they are almost always on the phone booking something, they must be able to negotiate and get the best deals possible.
Last but not least, all casino hosts must be respectful, and they have to be able to maintain confidentiality. In other words, high rollers do not want others to know their names (at least most of them), meaning hosts must do all they can to protect these players’ identities.
How to Become a Casino Host?
Becoming a casino host is easier said than done. For starters, you need to have a really good understanding of the way high rollers think and what they want. These people are usually extremely wealthy and require special attention. That’s one of the reasons why some casino hosts go through extensive training before they start offering their services.
Of course, casino hosts also need to know everything about the casino and its services. The same is true for the casino’s location. As mentioned, these people are often responsible for organizing different kinds of trips and/or other things.
Ideally, every casino host should also have some kind of previous experience in the gambling industry. This is a must for some of the biggest casinos for high rollers.
In terms of education, there is no specific requirement. Nevertheless, some casinos are interested in people with a Bachelor’s degree in things like public relations, management, and others. This degree should allow the person to be better at their job.
In some parts of the world, casino hosts need to have specific certifications. This really depends on the location, but if this requirement exists, the person needs to get the qualification to be hired.
Can Casinos Welcome High Rollers Without Casino Hosts?
The answer is probably yes, but the reality is that every big casino has at least a couple of hosts. As mentioned, some of the biggest high rollers have a crucial role for a lot of gambling companies, so the latter does everything possible to make these gamblers’ stay even better.
Casino hosts who know what they are doing are invaluable. There are many instances where some gamblers visit a specific casino only because of the host. This relationship between hosts and highrollers is very important.
